Through years of service, we have compiled a list of the most frequently asked questions to
help you get to know our company and how our rentals and services work.
Wedding Planner in Manhattan, Kansas
Wedding Planner in Kansas City
Event Rentals in MAnhattan, Kansas
Event Rentals in Kansas City
Wedding Venue in Kansas City
HOW DOES SUPPLY WORK?
We work a lot like a typical rental company, just with custom, hand-selected, found and event essentials. If you already know what you’re looking for, submit a wishlist online and we will check availability and get back to you with a quote. It’s easy to lock everything down with online payment and E-signed rental agreement. If you want to come and check the items out in person before booking, we can do that too. Just contact us to start the conversation.
WHERE ARE YOU LOCATED? CAN I COME TO SEE THE RENTALS?
Absolutely! For your convenience, we have two showrooms located in Manhattan, Kansas and Kansas City. While we have standard showroom hours, we request you call and make an appointment for your free 1-hour consultation.
DO YOU HAVE A MINIMUM?
We do not have a minimum order for carry-out items. Delivery requires a $500 and delivery pricing is quoted seperatly and not included in the minimum order.
DO YOU REQUIRE A DEPOSIT?
A non-refundable 50% deposit and a signed client agreement is required to reserve your items. The final payment is due 2 weeks prior to the event.
HOW FAR DO YOU DELIVER?
We are happy to deliver throughout the states of Kansas, Nebraska, Missouri, and Nebraska. Delivery is based on how much you’ve rented, where your event is, venue restrictions, and the time of drop off and pick up.
DO YOU ALLOW PICK UP OF ITEMS IF WE DON'T WANT DELIVERY?
Yes! Some items in our inventory require delivery but smaller item's are available for pick up at one of our showrooms. We only allow pickups and returns Monday - Friday. No weekend pick up's or returns is allowed. Larger items require delivery and a $500 order minimum.
CAN THE RENTALS BE USED OUTDOORS?
Of course! We just ask that you never leave the rentals outside overnight. Even on a clear night, sprinklers and critters can unexpectedly pop up and cause damage. We require everything to be undercover and secure overnight and they can never be left outside in rainy weather. A backup rain plan is a must.
WHAT HAPPENS IF ITEMS ARE LOST OR DAMAGED?
We want every item we deliver to you to be “Picture Perfect” for your event. Every item is thoroughly inspected and cleaned after every use. We know that things happen beyond the usual wear and tear and want all of our customers to enjoy as near to a perfect experience as possible. Items must be returned in the same condition in which they were delivered. This includes damage due to neglect or misuse (example: Rental Items left out in the rain uncovered and unprotected as well as loss caused by abuse, vandalism, theft, unexplained disappearance, or shortages.
We require a credit card on file for all orders at the time of reservation and the credit card will automatically be charged for damages and a receipt for the chargers will be sent to your email. For any items that are not returned or are returned damaged, we charge up to five times the rental rate in order to replace the item. If an item is able to be cleaned or repaired, you will only be charged for the cleaning or repair and any time the item is out of our inventory.
DO YOU COLLABORATE ON STYLED SHOOTS?
Yes, we participate in a variety of styled shoots but unfortunately, we can't participate in all. Fill out our online Collaboration Request form.
WHAT ARE YOUR RENTAL POLICIES?
Want to get to the nitty-gritty? You can find all of our Rental Policies included in your quote.
WHAT IS INCLUDED IN DELIVERY?
We’re glad you asked because we get a lot of questions about this. We allow pick-up of items at our showroom, but some items require delivery due to size and installation. Below is a breakdown of what our delivery includes.
Delivery and fees include:
The time and labor involved in packing the delivery vehicle prior to your event;
Driving to your venue;
Delivering all rental items on your order;
Driving back to the warehouse;
Returning to your venue to pick up rental items at the end of your event;
Driving back to the warehouse;
Time and labor to unload the delivery vehicle and place items back into our warehouse.
Delivery charges do NOT include:
Set up of your event. If setup and breakdown is needed, we offer these services for an additional fee.
Styling of rental items such as tabletop décor;
Dismantling of your event. All items should be stacked and packaged and ready for pickup.
To get all the details of what is covered and not covered in our delivery please see our Rental Policies included in your quote.